Terms & Conditions

OVERVIEW
Svatam.com (our "Website", or "Site") is owned by Indebai Inc. ("we", "us," and "our"). The following Terms and Conditions ("Terms") apply to all visitors or users ("you", "you're", or "yours") of our Website and of our web pages (collectively, our "services"). By using our Website, you agree to be bound by these Terms.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - INTELLECTUAL PROPERTY RIGHTS

  1. The Website and all of its content, including but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of Svatam.
  2. All content is provided by Svatam as a service to its current and prospective customers and may be used for personal use and for purchasing purposes.
  3. You are authorized to print a copy of any information contained on this Website for personal use unless such printing is expressly prohibited. Without limiting the foregoing, you may not, without our written permission, sell information obtained from this Website.
  4. You may not copy, alter, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, or otherwise exploit this Site or any of its content without our prior written permission.
  5. You may not use this Website, or any of its content, for any commercial purposes, including any advertising or advertising revenue generation activity on your own Website.
  6. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited

SECTION 5 - TRADEMARKS

Reproduction or misuse of any trademarks and logos on the Website is strictly prohibited.

Svatam retains all rights regarding the Trademarks, trade names and brand name. These marks, names and all associated logos or images, are registered and/or common-law trademarks protected by local and international laws and treaties. No license to the use of such marks or names is granted to you under these Terms.

SECTION 6 - TERMS OF SALE

By placing an order for any goods on our website you are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are estimates only. Svatam will not be responsible for any delays resulting from postal delays or force majeure.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of the products may fluctuate with seasons. All prices advertised are subject to such changes.

The E-Gift Card credit is redeemable only towards the purchase of our products on www.svatam.com

  1. a) Our Contract

A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

  • Please note that items in your shopping cart are not reserved and may be purchased by other customers. After you place your order, you will be sent an email to confirm that your credit/debit card has been charged.
  • Your card account is debited at the same time you submit your order on our Website. If your order has not been approved, you will be notified immediately via our Website. In the rare instance that your order is approved but any of the items you have ordered are not available, we will contact you immediately by email to arrange for a full refund or a product exchange, if preferred.
  • Unless you cancel your order, acceptance of your order and completion of the contract between you and Svatam will be completed when we e-mail you to confirm that your order is in process
  • The Website and communication are always conducted in English; therefore, the final sale contract will also be in English.

We reserve the right to not accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards.

  1. b) Pricing and Availability
  2. Purchase Price

You agree to pay the Purchase Price of the Goods as posted on this website attached hereto.

  1. Price Disclaimer

While Svatam makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Svatam reserves the right to refuse the sale of that item. Please note customers ordering outside of the United States of America will be charged estimated custom fees. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The issuer of your credit or debit card may charge currency conversion or other fees in relation to your order. You should check with the issuer of your credit or debit card for details of any such fees.

iii. Color Disclaimer

The colors of products you see on the computer screen will vary slightly from those of the actual product. This is because of the difference in underlying technologies of computer monitors and fabric; monitors that are not properly calibrated also add to the difference in colors. In addition, the lighting used while taking photographs also factor in the final color shown on the screen.

  1. Payment

The total amount of the Purchase Price shall be payable in full by you according to the payment due date stated at Checkout. In addition, we shall have the right to pursue any remedies available at law or as provided herein and shall be entitled to reimbursement from you for our costs of collection, including attorney fees, legal fees and costs and disbursements, if any.

SECTION 7 - RETURNS & CANCELLATIONS 

  1. Returns 
  2. (i) Returning goods if they are faulty
    In case there is a fault with the goods you have received, please contact us or write to us at info@svatam.com
    Your purchase is eligible for return or exchange only if it meets the following conditions: · The product delivered to you is incorrect i.e., it does not match the item(s) in the confirmed order 
    1. The product received has genuine quality defects and the failure does not amount to a major failure. Please note that all our products are handwoven due to that you may find slight irregularities from one product to another. We would also like to mention that the colors of the products can be a little different due to photographic lighting sources or your monitor/ phone screen settings. 

If your order meets the criteria mentioned above, please contact our customer care team with the following information

  1. Order Number 
    1. Order Details 
    2. Reason for return, in case of defective or incorrect product, please share the product images with us. 

Our team will corroborate your return request and get back to you for the requisite action. Please ensure that the product you return is unused, unworn and the original tags are intact.
(ii) Returning goods if you change your mind or need a different size
In addition to your rights concerning faulty goods, you can exchange or receive a credit note for any goods within 7 days of receipt or exchange it for a different size or color. If you want a refund, we will refund the monetary value of the goods returned to us, at the price you purchased them in the form of store credits that you can redeem for your future purchase.
If you change your mind about the goods (including the size or colors), the goods returned must be in their original condition, which includes any packaging. All goods will be inspected on return and must meet our exchange/return criteria to be eligible for the same.
(iii) Return Policy
This section applies to the return of all goods, regardless of whether they are faulty, you change your mind or need a different size.
- You must request an exchange or return within 7 days of receiving the item. - The item/s must be in original condition, with the original packaging, and with all tags still attached.
- Item/s must not have been worn, washed, or altered in any way.
- Please take care when trying on garments, as we cannot accept garments that have makeup stains or garments that smell of perfume.
- Returns that do not meet our policy will not be accepted and will be sent back to the customer.
- The item/s must be returned to us before the exchange/refund (in form of a credit note) is made.
- Once the items have been received, you will either receive your new item (for exchanges), or a full refund (excluding original shipping cost) in the form of a credit note.
Svatam will be taking the responsibility for the costs of returning the goods. Once you communicate your desire for a return/exchange we will be emailing you the return notes and labels, as well as instructions on how and where to send your package.
We insist you keep the items properly packed. You will have to drop the package at a local post office.

Credit Note In case of return of an order 

    1. Following a quality check, we will offer you a store credit, as applicable in your case. This will be processed within 5-7 business days after receiving the products as per Svatam’s Terms and Conditions
    2. If your purchase is eligible for a return or exchange as per the conditions mentioned, the credit note or refund (only in case of manufacturing defect) will also include the proportionate shipping cost only in case of Manufacturing defect
    3. Credit notes have a lifetime validity and can be redeemed online. 

Cancellations

1. Cancellations by us

At Svatam, we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if we do not have sufficient stock.
In the event of cancellation, we will contact you by e-mail after receiving the order. If we cannot fulfill the order, we will re-credit the amount to the source immediately. Svatam will re-credit your account for the value of the goods and shipment only. ĀROHI does not reimburse any bank charges you may have incurred in the transaction. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this

2. Cancellations by you

In case of requests for cancellation of orders, we reserve the right to accept or reject order cancellation requests for any reason. Order cancellations received within 24 hours of payment being processed in case of prepaid orders, we shall cancel the order and refund the entire amount. Once the order is cancelled as per the terms and conditions the total amount will be reversed back to you within 5-7 business days. Please also note the refund will not be possible if the order has been customized to your size.
Orders not eligible for Cancellation:
No order can be cancelled once the same has been processed from our end or the cancellation request is received after the order has been processed. Any order that is custom made or altered as per the measurements given by you is not eligible for cancellation if already processed. We hold the right to determine whether the order has been processed or not.

Products not eligible for returns/exchange 

  • All custom made and made to order products. 
  • Products that have been altered as per the size specifications /measurements provided by you 
  • Products that were identified/marked as non-returnable or non-exchangeable at the time of purchase.
E-Gift Cards 
  • Our Gift Cards once issued are valid for a lifetime, till redeemed. · Gift Cards can be redeemed against all products on Svatam.com
  • Gift Cards cannot be returned or refunded, and are non-transferable. They cannot be redeemed for cash in part or whole or converted into credit notes. · They cannot be used to purchase a Gift Card. 
  • In case of the order amount exceeding the gift card value, the balance amount must be settled during check out. 
  • Svatam’s return and exchange policy will be applicable in case you wish to return the products purchased using a Gift Card. 
  • Svatam is not accountable in case your gift card is stolen, lost or used without your authorization.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Svatam, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Svatam and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 16 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 17 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 18 - CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 - CONTACT INFORMATION

We would love to hear from you. If you have questions, comments or suggestions, please send us an e-mail at info@svatam.com